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Return Eligibility

We want you to be completely satisfied with your art supplies and stationery purchases. You may return most items within 30 days of delivery for a full refund or exchange.

Conditions for Returns

To be eligible for a return, your item must be:

  • Unused and in original packaging
  • In the same condition as when you received it
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized art supplies and stationery
  • Items that have been used or opened
  • Items damaged due to misuse or negligence
  • Items purchased more than 30 days ago

Return Process

To initiate a return:

  1. Contact us at info@xefralexppdhapux.world, contact@xefralexppdhapux.world, support@xefralexppdhapux.world, or help@xefralexppdhapux.world with your order number
  2. We will provide you with a return authorization and shipping instructions
  3. Package the item securely in its original packaging
  4. Ship the item back to us using a trackable shipping method

Refunds

Once we receive and inspect your returned art supplies or stationery, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or we made an error. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to arrange an exchange.

Damaged or Defective Items

If you receive damaged or defective art supplies or stationery, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have questions about returns or need assistance, please contact us at:

Email: info@xefralexppdhapux.world, contact@xefralexppdhapux.world, support@xefralexppdhapux.world, help@xefralexppdhapux.world

Phone: +13148848345

Address: 4011 Papin St Suite A, St. Louis, MO 63110, United States

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